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Provident Personal Credit Limited

Financial Ombudsman decision DRN6363810 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Miss H also raised concerns about Provident’s affordability checks.Irresponsible lending

Miss H also complained about the service she received when she raised her complaint with Provident. She says she had to wait a number of months before a response was given.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6363810.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.