Lloyds Bank PLC

Financial Ombudsman decision DRN6361656 Not upheld

Not upheldoutcome, as published by the Ombudsman

£120redress stated in the decision

Sat Aug 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

He is also unhappy about the way the bank dealt with his complaint about the problems he had opening the account.Complaint handling

Lloyds acknowledged its service had fallen short in the way it had handled the opening of the account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6361656.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.