Vanquis Bank Limited

Financial Ombudsman decision DRN6353727 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Jul 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr E complains about the way Vanquis Bank Limited has administered his Repayment Option Plan (ROP).Treatment in financial difficulty

Vanquis Bank has adequately compensated Mr E for not letting him know that the ROP was being deactivated and failing to give him the opportunity to continue its activation.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6353727.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.