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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN6333244 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

In its final response, VWFS upheld the aspect of Miss S’s complaint that her bank details hadn’t been updated and that she didn’t receive a call back when she should have done.Complaint handling

VWFS made an error and failed to update these until October 2017.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6333244.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.