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National Savings and Investments

Financial Ombudsman decision DRN6330310 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

NS&I required proof of identity and address before it would complete the applicationIdentity checks and access

I am sorry to see that we contacted Mr S by telephone after he had told us he preferred to receive only written communicationsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6330310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.