HSBC Bank plc

Financial Ombudsman decision DRN6329379 Not upheld

Not upheldoutcome, as published by the Ombudsman

£125redress stated in the decision

Tue Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

But it transferred the wrong amount (all of her savings – not the lower amount she wanted it to).Payment delayed or failed

Miss K complains that HSBC Bank Plc hasn’t properly compensated her for poor service she received.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6329379.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.