National Westminster Bank Plc

Financial Ombudsman decision DRN6326374 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

I note as well that Mr S has indicated that he is in financial difficulties. I would therefore remind the bank of its obligation to treat such cases positively and sympathetically.Treatment in financial difficulty

I agree with the adjudicator though that NatWest’s offer to reduce its claim by £1,000 is fair compensation for its errors.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6326374.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.