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Cabot Financial (Europe) Limited

Financial Ombudsman decision DRN6325516 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

Mr U complains that Cabot Financial (Europe) Limited, (“CFL”), won’t supply him with copies of credit agreements or any other documentation about the debts they are pursuing him for.Credit file reporting

I think that CFL should now provide copies of these two agreements and statements to Mr U. And notwithstanding that Mr U hasn’t paid his fee for the SARs, I also think that CFL should now send Mr U copies of the other two agreements and statements in relation to his other accounts which CFL has received from Mr U’s original creditors.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6325516.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.