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Virgin Money plc

Financial Ombudsman decision DRN6320723 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Product mis-sold

In the Ombudsman’s words

Mrs J also says the loans weren’t affordable to her and Mr J when they were given as they’d already retired by 2005.Irresponsible lending

Mrs J complains that Virgin Money plc (then trading as Northern Rock) shouldn’t have advised her and her husband, Mr J (who has since died) to convert their capital and repayment mortgage to interest only in 2005.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6320723.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.