Telefonica UK Limited

Financial Ombudsman decision DRN6314042 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri May 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mrs K brought the complaint to this service and said she wasn’t aware that she had taken out a loan for the phone.Product mis-sold

The business explained that the payments were for a loan agreement and it only sends out an annual statement.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6314042.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.