Lloyds Bank PLC

Financial Ombudsman decision DRN6300177 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

He says he was in financial difficulty which ultimately resulted in him entering into an Individual Voluntary Arrangement (IVA). He says Lloyds did not take this seriously or offer him alternative packaged accounts when he needed to reduce his outgoings.Treatment in financial difficulty

Mr E complains that Lloyds Bank PLC (Lloyds) mis-sold the Gold packaged account to him.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6300177.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.