Lloyds Bank PLC

Financial Ombudsman decision DRN6299310 Not upheld

Not upheldoutcome, as published by the Ombudsman

£3,080redress stated in the decision

Fri Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr G complains that Lloyds Bank plc was irresponsible when it lent him money.Irresponsible lending

Lloyds has frozen further interest and charges on Mr G’s credit card and loan and has agreed monthly repayment plans.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6299310.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.