Santander UK Plc
Financial Ombudsman decision DRN6297100 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£25redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
compensation it had already paid Mrs A was appropriate redress for the distress and inconvenience she had experiencedPayment delayed or failed
in writing again with incorrect information, I consider the bank has provided poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6297100.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.