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Monmouthshire Building Society

Financial Ombudsman decision DRN6291866 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Bereavement and power of attorney

In the Ombudsman’s words

MBS removed Mrs A’s ability to operate the account herself.Identity checks and access

Mrs A complains about action Monmouthshire Building Society (“MBS”) took after a lasting power of attorney was registered on her account.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6291866.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.