NCO Europe Limited
Financial Ombudsman decision DRN6287662 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Support for vulnerable customers
In the Ombudsman’s words
didn’t acknowledge or deal with his complaintComplaint handling
NCO failed to make reasonable adjustments for him in the light of his disabilitySupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6287662.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.