Santander UK Plc
Financial Ombudsman decision DRN6286050 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Apr 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Service failure
In the Ombudsman’s words
Mr L complains that Santander UK Plc didn’t transfer the money he held in some bonds into his account with another bank when the bonds matured.Payment delayed or failed
I agree with the adjudicator that Santander’s handling of the matter has been poor.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6286050.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.