Santander UK Plc
Financial Ombudsman decision DRN6277826 Not upheld
Not upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Mon Dec 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander accepts that another request for statements was received in 2016. But they made an error in changing Mr R’s address, so the statements were not actually sent until August 2016.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6277826.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.