National Westminster Bank Plc

Financial Ombudsman decision DRN6259169 Not upheld

Not upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Sat Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mr O and Ms O have complained that National Westminster Bank Plc has provided poor service and treated them unfairly during an ongoing period of financial difficulty.Treatment in financial difficulty

NatWest acknowledged it should have identified Mr O and Ms O as vulnerable customers when they first contacted the bank.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6259169.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.