National Westminster Bank Plc

Financial Ombudsman decision DRN6258670 Not upheld

Not upheldoutcome, as published by the Ombudsman

£38redress stated in the decision

Sun Aug 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr H deposited the cheque (via a cash deposit machine) on 26 March 2019. And while I appreciate the funds didn’t credit the account straight away (because the cheque was misplaced) NatWest did credit the account with the value of the cheque on 1 April 2019.Payment delayed or failed

Mr H is also unhappy with the service NatWest provided. He says he was passed to several departments and the NatWest staff members were rude to him when he tried to get an update.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6258670.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.