Lloyds Bank PLC

Financial Ombudsman decision DRN6256740 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,700redress stated in the decision

Mon Dec 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Miss L complains that Lloyds Bank plc has continued to treat her unfairly after a previous complaint. It hasn’t answered her telephone calls, causing unnecessary delays, which led to a potential tenant pulling out of leasing her premises.Product mis-sold

Miss L complains that Lloyds Bank plc has continued to treat her unfairly after a previous complaint. It hasn’t answered her telephone calls, causing unnecessary delays, which led to a potential tenant pulling out of leasing her premises.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6256740.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.