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Moorcroft Debt Recovery Limited
Financial Ombudsman decision DRN6251872 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr M complains that Moorcroft Debt Recovery Limited made a mistake and then did not respond properly to his complaint.Complaint handling
it is clear that it didn’t fully understand the reason for his complaint and this led to further frustration.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6251872.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.