Santander UK Plc
Financial Ombudsman decision DRN6245986 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Mar 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander has said that although it took Mr R some 16 months to tell it he had moved, once he had done so statements should have been sent to him. In recognition of its poor service Santander has offered Mr R £100.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6245986.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.