Santander UK Plc
Financial Ombudsman decision DRN6230930 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Bereavement and power of attorney
In the Ombudsman’s words
Mrs E has also queried why Mrs G was asked to provide identification before being allowed to discuss the account.Identity checks and access
Mrs G, represented by her daughter Mrs E, complains that Santander UK Plc allowed a joint bond to be opened without her consent.Bereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6230930.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.