Lloyds Bank PLC

Financial Ombudsman decision DRN6216414 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Interest and rates

In the Ombudsman’s words

Lloyds should’ve done more to look into his overall circumstancesIrresponsible lending

refund Mr O the interest charged on his overdraft from the point that the overdraft exceeded £1400Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6216414.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.