Drydens Limited

Financial Ombudsman decision DRN6208640 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Jan 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

The adjudicator upheld this complaint. She said that the business had not acted reasonably by contacting Ms S in October and saying that she needed to respond by 7 November or legal proceedings would start to recover the full balance.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6208640.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.