Secure Trust Bank Plc

Financial Ombudsman decision DRN6204126 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Aug 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

defaulted her account and recorded this on her credit fileCredit file reporting

Secure Trust were aware Ms C missed payments and of her ill healthSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6204126.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.