Santander UK Plc
Financial Ombudsman decision DRN6201670 Not upheld
Not upheldoutcome, as published by the Ombudsman
£3,299redress stated in the decision
Fri Jan 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Update Mr B’s credit file so that any adverse data related to this loan is removed and show that the debt was settled in September 2012Credit file reporting
Pay Mr B £200 for the trouble and upset its actions have caused him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6201670.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.