Firms › Creation Consumer Finance Limited ›
Creation Consumer Finance Limited
Financial Ombudsman decision DRN6192500 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Thu Jan 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Creation shouldn’t have amended the direct debit details and because this was done two direct debit’s were in place.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6192500.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.