Experian Limited
Financial Ombudsman decision DRN6191512 Upheld
Upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Mon Oct 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
Mr S complains about Experian Limited’s “disregard of the use of [his] password in connection with passing [his] information…to various financial companies.”Credit file reporting
Mr S also complains that he’s not received an appropriate level of customer service from Experian when it has been dealing with his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6191512.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.