Cash On Go Limited
Financial Ombudsman decision DRN6180724 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I am not satisfied that Peachy handled his complaint properly. It failed to provide a final response to him when he complained in May 2014, and did not provide a substantive response to this service until November.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6180724.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.