Santander UK Plc
Financial Ombudsman decision DRN6177931 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mr K complains that Santander UK Plc has treated him unfairly over his financial difficulties.Treatment in financial difficulty
Santander was entitled to raise with him the question of the shortfall following the DWP’s reduced payments from July 2012 – but at the same time it should have treated him with due consideration in the light of his ill healthSupport for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6177931.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.