MBNA Limited

Financial Ombudsman decision DRN6175610 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Mr Y complains that MBNA Limited gave him a credit card with the wrong promotion.Product mis-sold

MBNA accepted that it failed to send a final response letter and so agreed to pay Mr Y £25 compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6175610.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.