Bank of Ireland (UK) Plc

Financial Ombudsman decision DRN6172845 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Jan 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

Mr M has complained that Bank of Ireland (UK) Plc continued to charge interest on his credit card after he told it he was in financial difficulty.Interest and rates

Bank of Ireland had a responsibility to treat Mr M positively and sympathetically when it became aware he was in financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6172845.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.