Santander UK Plc
Financial Ombudsman decision DRN6165320 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
He says that the mortgage was mis-sold to him as it was not explained to him that the bank did not lend on discounted schemes.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6165320.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.