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Cabot Financial (Europe) Limited

Financial Ombudsman decision DRN6159590 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

I also looked at how Cabot dealt with Miss D’s complaint. I believe Cabot met regulatory obligations to respond to the complaint but by that stage they knew about Miss D’s health so it would have been fair to hurry things along.Complaint handling

I’m aware of Miss D’s health issues. I’ve seen the evidence from her health advisor. This is clear that what happened added to her problems.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6159590.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.