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Idem Capital Securities Limited

Financial Ombudsman decision DRN6152611 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Ms M complains about the way Idem Capital Securities Limited has managed her account which is in arrears.Treatment in financial difficulty

Ms M disagreed saying in summary that she did not believe that the complaint had been properly considered and asked for a review.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6152611.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.