Lloyds Bank PLC

Financial Ombudsman decision DRN6123782 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sun Oct 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Miss K complains that Lloyds Bank PLC hasn’t refunded her a payment she made, or helped her recover this.Payment delayed or failed

Miss K says that Lloyds has been unwilling to help her too – in particular that a member of branch staff hasn’t helped her with this matter.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6123782.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.