Santander UK Plc
Financial Ombudsman decision DRN6122463 Not upheld
Not upheldoutcome, as published by the Ombudsman
£40redress stated in the decision
Fri Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Support for vulnerable customers, Service failure
In the Ombudsman’s words
Miss H had been struggling with an addiction, which she’d been working hard to overcome. And she suffered from poor mental health.Support for vulnerable customers
It isn’t in dispute that Santander’s agent dealt poorly with Miss H’s query.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6122463.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.