Nationwide Building Society

Financial Ombudsman decision DRN6117771 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu Oct 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

compensate Mr and Mrs W for the trouble and upset the delay caused themPayment delayed or failed

whether Nationwide’s level of customer service met Mr and Mrs W’s expectationsService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6117771.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.