Money Debt And Credit Limited

Financial Ombudsman decision DRN6112720 Not upheld

Not upheldoutcome, as published by the Ombudsman

£434redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Service failure

In the Ombudsman’s words

She says she was not told about MDC’s monthly management fees for a debt management plan and says the plan was not in her best interests.Product mis-sold

She also said she was not kept informed of the outcome of creditor negotiations and that one of her creditors (which I will call “Creditor 1”) was not paid.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6112720.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.