Lloyds Bank PLC

Financial Ombudsman decision DRN6103522 Upheld

Upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Fri Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Ms F’s complaint is that Lloyds Bank PLC (“Lloyds”) allowed her account to be accessed by a fraudsterAPP scam refund refused

Ms F remained unhappy with the explanation Lloyds had given her concerning how the fraud had been able to take place.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6103522.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.