NRAM Limited

Financial Ombudsman decision DRN6103314 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jan 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr and Mrs C complain that NRAM plc did not respond appropriately to their requests for an extension to an interest only agreement and a term extension.Treatment in financial difficulty

NRAM has agreed that it failed to deal with Mr and Mrs C’s first complaint, or to call back when agreed.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6103314.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.