Lloyds Bank PLC

Financial Ombudsman decision DRN6103022 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£700redress stated in the decision

Tue Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Lloyds’ advisers should have pointed this out to him, but instead indicated that further borrowing would be available after six months, and I am satisfied that he was misled by this.Product mis-sold

Lloyds’ offer of compensation includes £100 for its delayed response to Mr A’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6103022.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.