Santander UK Plc
Financial Ombudsman decision DRN6097478 Upheld
Upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Jul 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander have accepted that they fell into error by sending correspondence to Mrs R’s old address after it had been clearly told to change itService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6097478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.