Capital Home Loans Limited

Financial Ombudsman decision DRN6096520 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Bereavement and power of attorney

In the Ombudsman’s words

Mrs L complains that Capital Home Loans Limited has unfairly recorded adverse information about her payment record on a mortgage with credit agencies.Credit file reporting

In late 2011 her brother passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6096520.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.