NewDay Ltd

Financial Ombudsman decision DRN6095002 Upheld

Upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Thu Mar 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Service failure

In the Ombudsman’s words

NewDay said it couldn’t reveal any more information until Mr C answered the security questions.Identity checks and access

Mr C’s complaint is about the way NewDay Ltd handled his Amazon credit card application.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6095002.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.