TSB Bank plc

Financial Ombudsman decision DRN6090148 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Wed May 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr H complains about the service he received from TSB Bank plc when he tried to make a payment from his TSB account to an account he held with Yorkshire Bank.Payment delayed or failed

TSB has accepted that it provided incorrect information to Mr H during the first call.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6090148.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.