NewDay Ltd

Financial Ombudsman decision DRN6072446 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Dec 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Ms F complains about the way NewDay Ltd (“NewDay”) responded to her request to remove default markers from her credit fileCredit file reporting

Ms F wrote to NewDay about both accounts disclosing that in August 2014 she’d been the victim of a serious assault whilst overseas. She set out the impact the incident had on her life.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6072446.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.