Lloyds Bank PLC

Financial Ombudsman decision DRN6064072 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr L complains that Lloyds Bank PLC should have done more to avoid him losing money to a scam.APP scam refund refused

One of those exceptions is where the bank suspects a vulnerable customer may be victim to criminal activity.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6064072.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.