NRAM Limited

Financial Ombudsman decision DRN6063735 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr K and Miss L complain that NRAM plc did not give them assistance when they were in financial difficulties.Treatment in financial difficulty

Our adjudicator recommended that this complaint should be upheld as parts of its customer service was poorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN6063735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.